Customer Service

 

Shipping & Delivery

Prime Force Supply works to be your partner for specialty industrial and facility products. Our shipping and delivery policy is straight forward:
Free shipping in the Continental U.S. on all orders over $300.
Same day processing and shipping fee - $25 if order is placed before NOON EST.
All other shipping is charged at actual price. Standard order processing is 3-5 business days.

Customer Satisfaction & Returns

Customer satisfaction is our number one priority. So much so that we stand behind that committment with a 100% Customer Satisfaction Guarentee. If you are ever unhappy with a product for whatever reason, request a postage-paid return and we will gladly exchange the product or provide a refund.
While we offer an easy to use website we provide pre and post sale support to ensure you are happy with your purchase and us as your supplier. 
 

Payment, Pricing & Promotions

We strive ensure all pricing and promotions are free of errors. In the event of an error, Prime Force Supply reserves the right to cancel, end, reverse any promotion or price error. In case of such error, affected customers will be notified.

Viewing Orders

All Prime Force Supply orders placed online through your account are viewable under account history. To ensure full visibility of your activity, please sign-in when you visit our website.

Updating Account Information

Customers can update and mainatin their account information after loggingin to the system. Order history, preferred payment methods, shipping addresses and more can be maintained within your account. If you ever require support, our team is here to assist.

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